> For the complete documentation index, see [llms.txt](https://velocity-1.gitbook.io/velocity-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://velocity-1.gitbook.io/velocity-docs/help/faq.md).

# FAQ

The questions we get most often.

## Account and wallet

**Do I need MetaMask?** No. You can sign in with email, Google, or any EVM wallet (MetaMask, Coinbase Wallet, WalletConnect). Velocity creates an embedded wallet for you either way.

**Where are my funds held?** At the on-chain venues you trade on (Hyperliquid, Lighter, Ostium, and others). Velocity never holds your USDC. Withdraw any time.

**Can I import an existing wallet?** Not directly. Sign-up creates a fresh embedded wallet. Send USDC to it from your existing wallet.

**What if I lose access to my email?** Privy's recovery flow handles it through your email provider's standard recovery channel. We can't help here. We don't see the key.

## Fees

**What does Velocity charge?** Our own Velocity fee, tiered by your 30-day volume, plus whatever the venue and chain charge on top. See [Fees](/velocity-docs/trading/fees.md) for the rates.

**Why does Velocity charge a fee?** It's how we make money. We don't take spread, sell data, or run subscriptions.

## Trading

**What markets can I trade?** Crypto perps, stocks (TSLA, NVDA, etc.), FX, commodities, and prediction markets. See [Markets](/velocity-docs/features/markets.md).

**Why isn't TWAP supported?** We haven't added it yet. Email us if you want it.

**Can I trade prediction markets with leverage?** No. Prediction contracts settle on spot at a price between 0 and 1. Leverage doesn't apply.

## Strategies

**What's a strategy?** A pre-built trading approach you can run on your account in one click. See [Strategies](/velocity-docs/features/strategies.md).

**What's the performance fee?** Variable from 0% to 20% of net positive PnL when you stop the strategy, set per strategy. Zero if you ended flat or negative.

**Can a strategy withdraw my funds?** No. Strategies place trades through your agent wallet, which the venue restricts to orders only. Withdrawals need your main wallet.

**Can I run more than one?** Yes. As many as your allocation supports. One active run per strategy.

## Security

**Could a Velocity bug drain my account?** The agent wallet model bounds the worst case. An attacker who fully compromised our backend could place trades on your account, but cannot withdraw, transfer, or move funds. The venue enforces this on-chain.

**Is the code open source?** Not today.

## Support

**How do I report a bug?** Email `support@velocitytrade.xyz` with steps to reproduce, your wallet address, and roughly when it happened. We reply within 24 hours.

**How do I request a feature?** Same email. We read every message.


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